Shipping policy

Last updated: 31 March 2026

Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your tracking details.

2. Shipping Time & Delivery Estimates

Shipping times vary depending on your location and the product supplier:

Local Shipping (South Africa): 3–7 business 

Please note that delivery times are estimates and may be affected by customs delays, courier issues, or high order volumes.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer:

Free shipping on selected products or promotions

Flat-rate shipping on certain orders

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your order directly using the link provided.

5. Delays & Unexpected Issues

While we aim to deliver your order on time, delays may occur due to:

Customs clearance processes

Courier delays

High demand periods

We appreciate your patience in such situations.

6. Incorrect Address

Please ensure that your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

7. Lost or Stolen Packages

We are not liable for lost or stolen packages confirmed as delivered by the courier.

If you experience an issue, please contact the courier service directly or reach out to us—we’ll do our best to assist.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

We will review the issue and arrange a replacement or refund where applicable.

9. Contact Us

If you have any questions about your order or shipping, please contact us at:storeurban@gmail.com